337: Five brutal truths you need to hear as a founder


Hey Reader!

When I first got on Twitter, I was all about getting likes, retweets, and impressions.

There was this one thread I was super excited about, and I want to share it with you because the lessons in it are timeless.

These are the five brutal truths I tell my customers. They hate me for it at first, but then they get it.

So here you go, the five brutal truths about running your own business.

First, nobody cares about you. Your customers only care about themselves and their problems. Accept this and change how you present yourself to join the conversation already happening in their heads. Talk about them and their issues, not yourself.

Second, you're not the hero. Customers see themselves as the heroes of their own stories. Your job is to be the guide who helps them defeat their monsters.

Third, your customer buys the feeling, not the product. No matter how good your product is, if it doesn't make them feel a certain way—reducing pain or increasing pleasure—they won't buy it. Sell the transformation, not just the product.

Fourth, clear beats clever. You know a lot, but your customer doesn't. Be clear in your communication, not clever.

Finally, make stuff people want. Making people want what you've created is hard and expensive. By the way, I just made a whole course on this.

Okay, see you tomorrow in my next email!

I'm heading off downstairs for dinner and to watch Anxious People on Netflix with Waifu.

Toodles.

Arvindh

M*rketing for Devs

I coach solo tech founders to profitability by reframing M*rketing as a videogame adventure. I send one actionable m*rketing tip every weekday to help Founders, Makers, Builders & Devs get more traction, sales & growth. Expect personal stories, dad jokes & ok videos from a former CMO who's helped 100+ clients.

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